Refund & Return Policy

Last updated: October 5, 2026

At Cerisier Chic Crafts, each order is carefully prepared, checked, and packed before shipment. Many of our accessories are handmade or produced in small batches, so slight variations in color, shape, floral placement, size, or finishing may naturally occur.

We want you to feel confident when shopping with us. This Refund & Return Policy explains how returns, withdrawals, refunds, damaged or defective goods, cancellations, and related requests are handled.

Nothing in this policy limits any mandatory consumer rights that apply to you under the laws of your country or region.

1. 14-Day Return and Withdrawal Period

For eligible items, you may notify us that you wish to return your purchase within 14 days after receiving the goods.

For orders containing multiple items delivered separately, the applicable return or withdrawal period may begin when the final eligible item is received where required by applicable law.

If you are exercising a statutory right of withdrawal, including an applicable European Union or European Economic Area right of withdrawal, you do not need to provide a reason.

Some goods may be excluded from return or withdrawal where permitted by applicable law. Please see the exclusions section below.

2. How to Start a Return

You can notify us of a return, cancellation, or withdrawal request through any of the following methods:

• Your Shopify customer account
• The return or order-management link provided in your order confirmation, where available
• The Contact page on our website
• Email: info@cerisierchiccrafts.com

Please include your order number and enough information for us to identify your order.

For ordinary voluntary returns, please contact us before sending the item back so that we can provide the appropriate return instructions.

If you are exercising a statutory EU or EEA right of withdrawal, prior approval is not required. You only need to communicate a clear decision to withdraw before the applicable withdrawal period expires.

3. Return Method

Eligible returns are accepted by mail.

After notifying us of an eligible return or withdrawal, please send the goods back without undue delay.

For EU or EEA consumers exercising a statutory right of withdrawal, goods should generally be sent back no later than 14 days after notifying us of your decision to withdraw, subject to applicable law.

Please package returned items securely.

We recommend using a tracked shipping method and keeping proof of postage until your return has been completed.

4. Condition of Returned Items

For ordinary voluntary returns, returned items must generally be:

• Unused
• Unworn
• Undamaged
• In their original condition
• Returned with original packaging where reasonably possible

For Google Merchant Center purposes, we accept ordinary voluntary returns for items in new condition only.

EU or EEA consumers exercising a statutory right of withdrawal may inspect or handle goods only to the extent reasonably necessary to establish their nature, characteristics, and functioning.

Where permitted by law, you may be responsible for diminished value caused by handling beyond what is reasonably necessary for that inspection.

5. Handmade Product Variations

Cerisier Chic Crafts products are handmade or carefully finished in small batches.

Minor differences in color, shape, pattern, size, floral placement, decorative arrangement, resin finish, or other handmade characteristics may naturally occur.

These normal handmade variations are not normally considered defects.

Product colors may also appear slightly different depending on lighting, photography, screen settings, and the device used to view the product.

6. Items That May Be Excluded From Return

Certain goods may be excluded from voluntary returns or statutory withdrawal rights where permitted by applicable law.

These may include:

• Custom-made goods created specifically to your requirements
• Clearly personalized products
• Certain made-to-order goods created specifically for you
• Certain sealed goods unsuitable for return for health protection or hygiene reasons after the seal has been removed
• Gift cards, where applicable
• Other goods specifically excluded by applicable law

Earrings and pierced jewelry are not automatically excluded from statutory EU or EEA withdrawal rights solely because they are earrings. A hygiene-related exclusion applies only where the legal requirements for that exclusion are satisfied.

Any designation such as “final sale”, “clearance”, or “non-returnable” does not override mandatory statutory consumer rights.

7. Return Shipping Costs

For ordinary change-of-mind returns, the customer is responsible for the direct cost of return shipping, unless we have agreed otherwise or applicable law requires us to pay that cost.

We do not charge a restocking fee.

For EU or EEA consumers exercising an eligible statutory right of withdrawal, the customer is responsible for the direct return shipping cost where this responsibility was disclosed before purchase, unless we have agreed to cover it.

If an item is confirmed to be faulty, defective, damaged on arrival, incorrect, or otherwise non-conforming and applicable law requires us to bear the return cost, we will provide the appropriate remedy without charging you the required return shipping cost.

8. Refunds for Ordinary Eligible Returns

After we receive and inspect an eligible returned item, we will notify you whether the refund has been approved.

If approved, the eligible refund will be issued to your original payment method within 14 days after we receive the returned item.

Your bank, card issuer, or payment provider may require additional time to post the refund after we issue it.

9. EU and EEA Statutory Withdrawal Refunds

If you validly exercise an applicable EU or EEA statutory right of withdrawal, we will reimburse the payments required by applicable law.

This generally includes:

• The price paid for the eligible returned goods
• The cost of the least expensive standard outbound delivery option offered for the order, where required by law

If you selected an upgraded, express, premium, or more expensive delivery option, the additional cost above the least expensive standard delivery option may not be refundable where permitted by law.

Where an applicable EU or EEA statutory withdrawal right has been validly exercised, reimbursement will be made without undue delay and generally no later than 14 days after we are informed of your decision to withdraw, subject to applicable law.

For sales of goods, where permitted by law, we may withhold reimbursement until:

• We receive the returned goods, or
• You provide appropriate evidence that the goods have been sent back

whichever occurs first.

10. Original Shipping Costs

Original outbound shipping charges are generally not refundable for ordinary voluntary change-of-mind returns unless required by applicable law.

If a return is caused by our error, including an incorrect, damaged, defective, or materially non-conforming item, applicable shipping costs will be handled according to the circumstances and your statutory rights.

11. Damaged, Defective, Incorrect, or Non-Conforming Goods

Please inspect your order after delivery.

If your item arrives damaged, appears defective, is incorrect, or does not materially match the product description, please contact us as soon as reasonably possible.

For quicker investigation, we recommend contacting us within 7 days of delivery where reasonably possible. This 7-day request does not reduce or replace any longer statutory rights or legal guarantee that applies to you.

Where available, please provide:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging where relevant

Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, price reduction, refund, or another legally available solution.

12. EU and EEA Legal Guarantee

Consumers protected by applicable European consumer law generally have a minimum two-year legal guarantee of conformity for new consumer goods beginning from delivery.

If goods are faulty, do not match their description, or otherwise fail to conform to the contract, applicable law may provide remedies including:

• Repair
• Replacement
• Price reduction
• Full or partial reimbursement where legally applicable

This legal guarantee is separate from the 14-day right of withdrawal and is not reduced by our voluntary return policy.

Some countries may provide longer or additional consumer protections under national law.

13. Exchanges

We do not offer direct exchanges.

If you would like a different design, size, or item, please return the eligible item in accordance with this policy and place a new order.

This does not limit any statutory right to replacement where goods are faulty, defective, incorrect, or non-conforming.

14. Order Cancellation Before Shipment

If your order has not yet been shipped, you may request cancellation through your customer account, the available order-management link, our Contact page, or by emailing us.

Because many products are handmade or prepared in small batches, voluntary cancellation may not always be possible once customization, personalization, production, preparation, packing, or fulfillment has started.

This does not limit any mandatory statutory cancellation or withdrawal right that applies to you.

15. Personalized and Custom Orders

Products made specifically to your individual specifications or clearly personalized for you may be excluded from statutory change-of-mind withdrawal rights where permitted by applicable law.

This exclusion does not remove your rights if a custom or personalized item is faulty, damaged, incorrect, or does not conform to the agreed specification.

16. Return Address

Please contact us before sending a voluntary return so that we can confirm the correct return instructions and return address.

For statutory withdrawals where prior approval is not required, you may still contact us for the current return address and shipping instructions before dispatching the parcel.

Please do not send returns to an address shown on shipping packaging without first confirming that it is the correct return address.

17. Lost or Damaged Return Parcels

We recommend using an appropriate tracked return service.

For ordinary change-of-mind returns where the customer is responsible for arranging return shipping, responsibility for the parcel during return transit may remain with the sender to the extent permitted by applicable law.

If we arrange or pay for a required return of defective or incorrect goods, responsibility will be handled according to the applicable arrangement and consumer law.

18. Refund Method

Eligible refunds will normally be returned to the original payment method.

We will not require you to accept store credit instead of a monetary refund where applicable law gives you the right to monetary reimbursement.

19. Promotions, Discounts, and Partial Returns

If a discount, promotion, bundle offer, or free-shipping threshold was applied to an order, the refund amount for a partial voluntary return may be recalculated where permitted by law to reflect the terms of the promotion.

Any recalculation will not reduce mandatory statutory refund rights.

20. Gifts

Refunds are normally issued to the original payment method used to place the order.

If an item was purchased as a gift, please contact us so that we can explain the available options without disclosing unnecessary purchaser information.

21. Consumer Rights Take Priority

This Refund & Return Policy is intended to provide clear store procedures and does not replace or reduce mandatory consumer rights.

If any provision of this policy conflicts with mandatory consumer protection law that applies to you, the applicable mandatory legal right will take priority.

22. Contact Us

If you have questions about a return, refund, withdrawal, defective item, or cancellation, please contact:

Cerisier Chic Crafts
Email: info@cerisierchiccrafts.com
Business hours: Monday–Friday, 10:00 AM–6:00 PM (HKT)
Typical response time: 1–2 business days

You may also contact us through the Contact page on our website.