Refund & Return Policy
Refund & Return Policy
At Cerisier Chic Crafts, each piece is carefully prepared, packed, and checked before shipping. As our items are handmade or small-batch accessories, slight variations may occur and are part of the natural character of handmade products.
We want you to feel confident when shopping with us. This Refund & Return Policy applies to all customers, regardless of location, and is designed to align with the general consumer protection principles of the European Union right of withdrawal where applicable.
1. 14-Day Return Window
You may request to return an eligible item within 14 days of receiving your order.
For orders containing multiple items delivered separately, the 14-day return period starts from the day the final item is delivered.
To start a return, please contact us before sending any item back. Items returned without prior contact may not be accepted.
2. Return Eligibility
To be eligible for a return, your item must be:
- Unused
- Unworn
- Undamaged
- In its original condition
- Returned with its original packaging where reasonably possible
Please take care when trying on or handling handmade accessories. Items that show signs of wear, damage, alteration, perfume, makeup, or improper handling may not be eligible for a refund.
3. Non-Returnable Items
For hygiene, customization, and handmade production reasons, the following items are not eligible for return unless they arrive damaged, defective, or incorrect:
- Earrings or pierced jewelry, where hygiene protection applies
- Custom handmade accessories
- Personalized items
- Made-to-order items that have already been specially created for you
- Final sale items
- Clearance or promotional items marked as non-returnable
- Gift cards, if applicable
This does not affect your statutory rights where applicable.
4. EU Right of Withdrawal
If your order is shipped to a country within the European Union, you may have the right to withdraw from your purchase within 14 days of receiving your order, subject to applicable legal exceptions.
To exercise this right, please contact us within the 14-day period and clearly state that you wish to withdraw from your purchase.
After notifying us of your withdrawal, you should return the eligible item to us within 14 days.
Certain items may be excluded from the right of withdrawal under applicable law, including custom or personalized goods and items that are unsuitable for return for hygiene reasons once unsealed or used.
5. Order Cancellation
If your order has not yet been fulfilled or shipped, you may contact us to request a cancellation.
As many of our products are handmade or prepared in small batches, cancellation may not be possible once production, personalization, packing, or shipping has started.
If your order has already been shipped, it will be handled under our return policy.
6. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
We recommend using a tracked shipping service when returning items. Cerisier Chic Crafts is not responsible for returned items that are lost, delayed, or damaged during return shipping.
Original shipping fees are non-refundable unless the return is due to our error, such as a defective, damaged, or incorrect item.
7. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, or incorrect, please contact us within 7 days of delivery with:
- Your order number
- A clear description of the issue
- Photos of the item, packaging, and any damage
If the issue is confirmed, we may offer a replacement, repair, store credit, or refund, depending on the situation and product availability.
8. Refunds
Once we receive and inspect your returned item, we will notify you whether the refund has been approved.
If approved, your refund will be issued to your original payment method.
Please note that your bank, credit card company, or payment provider may take additional time to process and post the refund.
9. Exchanges
We do not guarantee exchanges because many items are handmade, limited in quantity, or one-of-a-kind.
If you would like a different item, we recommend placing a new order after your return has been approved.
10. Handmade Product Notice
Cerisier Chic Crafts products are handmade or carefully finished in small batches. Minor differences in shape, color, pattern, size, or arrangement may occur.
These natural handmade variations are not considered defects.
Product colors may also appear slightly different depending on screen settings, lighting, and photography conditions.
11. How to Contact Us
To request a return, cancellation, or refund, please contact us through our Contact page or email us with your order number and details of your request.
Please do not send items back without contacting us first.
12. Legal Rights
This policy does not limit or replace any statutory rights you may have under applicable consumer protection laws.