FAQ
About Cerisier Chic Crafts
1. What is Cerisier Chic Crafts?
Cerisier Chic Crafts is a handmade accessories brand creating feminine earrings, hair clips, bracelets, and delicate adornments inspired by cherry blossoms, soft everyday beauty, and romantic Japanese-inspired style.
2. Where is Cerisier Chic Crafts based?
Cerisier Chic Crafts is based in Hong Kong. Our pieces are designed, prepared, and carefully finished by hand in our small studio.
3. Are your accessories handmade?
Yes. Our accessories are handmade in small batches. Each piece is carefully assembled and checked before it is packed for delivery.
4. What makes your products special?
Our designs focus on soft feminine details, floral elements, gentle colors, and thoughtful handmade finishing. Each accessory is created to feel personal, romantic, and easy to wear.
5. Do you release new designs regularly?
Yes. We create and release new handmade designs regularly, often inspired by seasonal colors, flowers, everyday styling, and gift-giving occasions.
Products & Materials
6. What types of accessories do you sell?
We sell handmade feminine accessories including earrings, hair clips, bracelets, and other delicate pieces designed for everyday wear, gifting, and special occasions.
7. What materials do you use?
Our accessories may include resin, alloy, beads, imitation pearls, rhinestones, floral elements, fabric details, and other decorative materials depending on the design.
8. Are your earrings lightweight?
Most of our earrings are designed to be lightweight and comfortable for daily wear. Product weight and material details may vary by design.
9. Are your hair clips suitable for daily wear?
Yes. Our hair clips are designed for everyday styling and can be worn with casual outfits, feminine looks, workwear, dates, holidays, and special occasions.
10. Are the colors exactly the same as the photos?
We try our best to show product colors accurately. However, colors may appear slightly different because of lighting, screen settings, and the handmade nature of each piece.
11. Are all products identical?
No. Because our products are handmade, small differences in shape, color, floral placement, or finishing may occur. These small variations make each piece unique.
12. Are your accessories suitable for sensitive skin?
Some products may be suitable for sensitive skin, but this depends on individual sensitivity and the materials used. Please check each product description carefully before purchasing.
13. Can I wear the accessories every day?
Yes. Many of our accessories are designed for daily wear. To keep them in good condition, avoid water, perfume, sweat, and strong impact.
14. Can I wear them in the rain or shower?
We do not recommend wearing our accessories in the rain, shower, swimming pool, or while exercising. Water and moisture may affect the color, shine, and durability.
15. How should I store my accessories?
Store your accessories in a dry place, away from direct sunlight and moisture. Keeping them in a pouch, box, or separate compartment can help prevent scratches and damage.
Styling & Gifting
16. Are your accessories good as gifts?
Yes. Our handmade accessories are suitable as thoughtful gifts for women, girlfriends, wives, friends, sisters, bridesmaids, and anyone who enjoys feminine handmade pieces.
17. What occasions are your accessories suitable for?
Our accessories are suitable for birthdays, anniversaries, weddings, dates, holidays, Valentine’s Day, Mother’s Day, Christmas, graduations, and everyday styling.
18. Can I wear your accessories for weddings?
Yes. Many of our floral earrings, delicate hair clips, and feminine accessories are suitable for weddings, bridal showers, bridesmaids, engagement photos, and romantic occasions.
19. Are your accessories suitable for office wear?
Yes. Many designs are soft, elegant, and subtle enough for office wear, while still adding a feminine detail to your outfit.
20. How do I choose a gift?
For gifts, we recommend choosing soft colors, floral designs, pearl-inspired details, or simple everyday styles. Hair clips and earrings are usually easy and meaningful gift choices.
Orders & Payment
21. What payment methods do you accept?
Available payment methods will be shown at checkout. You can choose from the payment options supported by our Shopify store.
22. How do I know my order is confirmed?
After placing your order, you should receive an order confirmation email. Please check your inbox and spam or junk folder if you do not see it.
23. Can I change my order after placing it?
Please contact us as soon as possible if you need to change your order. Once an order has been processed or shipped, changes may not be possible.
24. Can I cancel my order?
If your order has not yet been processed or shipped, we will try our best to help. Once the order is shipped, cancellation may not be available.
25. Is checkout secure?
Yes. Our store uses Shopify checkout, which is designed to provide a secure shopping experience for customers.
Shipping & Delivery
26. Do you ship internationally?
Yes. We offer international shipping to selected destinations. Available shipping options and fees will be shown at checkout.
27. How long does shipping take?
Shipping time depends on your destination and the selected shipping method. Handmade order preparation and delivery time may vary during busy periods.
28. Will I receive a tracking number?
Yes. A tracking number will be provided once your order has been shipped, if tracking is available for your selected shipping method.
29. Do customs fees or import taxes apply?
International orders may be subject to customs fees, import taxes, duties, or local charges. These fees are the responsibility of the customer.
30. What should I do if my package is delayed?
If your package is delayed, please check the tracking information first. If you need help, contact us with your order number and we will do our best to assist you.