Our Updated Refund & Return Policy: Shopping With Confidence
Answer Capsule: Cerisier Chic Crafts has updated its Refund & Return Policy to give customers a clearer, more consistent shopping experience. Eligible items may be returned under a 14-day EU-aligned withdrawal standard, with clear guidance on return timing, refund timing, return shipping responsibility, standard outbound shipping refunds, and thoughtful exemptions for hygiene-sensitive, custom, personalized, made-to-order, and final sale items.
A clearer policy for a more confident handmade shopping experience
At Cerisier Chic Crafts, every handmade accessory is created, finished, packed, and checked with care. Because many of our pieces are handmade, small-batch, delicate, or made with feminine styling details, we know that trust matters just as much as beauty.
To make your shopping experience more transparent, we have updated our Refund & Return Policy. The updated policy is designed to be easier to understand, more consistent across destinations, and aligned with customer-friendly standards inspired by the European Union right of withdrawal where applicable.
What the updated policy now makes clear
Our updated policy now explains the most important return and cancellation details before you place an order:
- 14-day withdrawal window: customers may notify us within 14 days of receiving an eligible order if they wish to request a return.
- Orders delivered separately: if an order arrives in multiple parcels, the 14-day period may start from the day the final item is delivered.
- Weekend and holiday extension: where required by applicable law, if the final day falls on a weekend or public holiday, the deadline may extend to the next working day.
- Return-after-notice timing: after notifying us, eligible items should be sent back within 14 days.
- Refund timing: approved refunds are issued to the original payment method within 14 days after we receive the returned item, or within the timeframe required by applicable law.
- Return shipping responsibility: customers are generally responsible for return shipping unless the item is damaged, defective, or incorrect.
- Original standard shipping: where required by applicable law, we refund the original standard outbound shipping cost for eligible withdrawal returns. Upgraded, express, or premium shipping may only be refunded up to the standard shipping cost.
- Exemptions: certain products may not be eligible for return, including hygiene-sensitive earrings or pierced jewelry, custom handmade accessories, personalized items, made-to-order pieces, final sale items, and gift cards where applicable.
How customers can start a return or cancellation request
We have also made the return request path clearer so customers can find support more easily after placing an order.
- Via customer accounts: customers with an email-linked order can visit https://account.cerisierchiccrafts.com to view orders and start a return or cancellation request where available.
- Via SMS order confirmation: customers who checked out using a phone number only should use the link in their SMS order confirmation. These customers may not be able to use the customer accounts URL without an email address linked to the order.
- Via our Contact page: customers who need help can still contact us with their order number and details of the request.
You can read the full policy here: Refund & Return Policy.
EU-aligned standards, applied with clarity
The European Union right of withdrawal generally gives online shoppers a 14-day cooling-off period for many distance purchases. We have used this as a customer-friendly reference point so our store can communicate a clearer and more consistent return standard for eligible orders.
At the same time, handmade jewelry and accessories sometimes require special handling. Certain items may not be suitable for return, especially where hygiene, personalization, or custom production applies. This helps us protect both our customers and the quality of our handmade work.
Why this matters for handmade jewelry and accessories
Unlike mass-produced accessories, many Cerisier Chic Crafts pieces are handmade, carefully arranged, or finished in small batches. Small differences in shape, color, pattern, size, or placement can be part of the natural charm of handmade jewelry.
By making our policy more transparent, we hope customers can shop with greater confidence when choosing handmade earrings, hair clips, bracelets, rings, feminine accessories, or custom handmade accessories for everyday styling, gifting, weddings, summer outfits, or special occasions.
Frequently Asked Questions
How long do I have to notify Cerisier Chic Crafts about a return?
You may notify us within 14 days of receiving an eligible order. For orders delivered separately, the period may start from the day the final item is delivered.
How long do I have to send the item back after notifying you?
After notifying us that you wish to return an eligible item, you should send it back within 14 days. Please wait for your return request to be reviewed or confirmed before sending any item back.
When will I receive my refund?
If the return is approved, the refund will be issued to your original payment method within 14 days after we receive the returned item, or within the timeframe required by applicable law.
Who pays for return shipping?
Customers are generally responsible for return shipping costs unless the item is damaged, defective, or incorrect. We recommend using a tracked shipping service for returns.
Will the original shipping cost be refunded?
Where required by applicable law, the original standard outbound shipping cost may be refunded for eligible withdrawal returns. If you selected upgraded, express, or premium shipping, we may only refund up to the standard delivery cost.
Can earrings be returned?
Earrings or pierced jewelry may not be eligible for return where hygiene protection applies, unless the item arrives damaged, defective, or incorrect.
Can custom handmade accessories be returned?
Custom handmade accessories, personalized items, and made-to-order pieces specially created for you are generally not eligible for return unless they arrive damaged, defective, or incorrect.
What if I checked out using only a phone number?
If you checked out using only a phone number, please use the link in your SMS order confirmation to access your order and start a return or cancellation request. You may not be able to use the customer accounts URL without an email address linked to your order.
What should I do if my item arrives damaged or incorrect?
Please contact us as soon as possible with your order number, a clear description of the issue, and photos of the item and packaging. We will review the case and help with the next step.
Our promise
Cerisier Chic Crafts is built around soft feminine style, thoughtful handmade details, and a gentle boutique shopping experience. This updated policy is part of our commitment to clearer communication, better customer trust, and a more reliable shopping experience for handmade jewelry lovers around the world.
This announcement is a customer care update and does not replace the full Refund & Return Policy. Please refer to the full policy page for complete details. Legal requirements may vary by location, and full compliance should be confirmed with independent legal counsel.